Terms of Service & Disclaimer
Effective: July 2026 · FikraForge Inc. Dar es Salaam, Tanzania
1. Engagement & Deliverables Scope
FikraForge Inc. delivers custom software engineering, mobile applications, cloud platforms, and physical prototypes conforming strictly to agreed Statement of Work (SOW) specifications. Handover occurs upon client acceptance testing and milestone sign-off.
2. Service Level Agreements (SLAs) & Cloud Maintenance
Post-launch cloud hosting maintenance, database backup routines, and server uptime support are governed by corresponding Service Level Agreements (SLAs). While we engineer systems for high availability, FikraForge Inc. does not assume liability for telecommunication network downtime, third-party API outages (e.g. mobile money gateways), or unscheduled cloud provider disruptions.
3. Payment Terms & Milestone Handover
Custom development projects proceed according to phased milestone payments. Source code repositories and production deployment credentials are released upon final payment clearance.
4. Prototyping Lab Disclaimer
Physical hardware prototypes produced in our Dar es Salaam prototyping lab (3D prints, custom PCB assemblies, enclosures) are intended for functional testing and concept validation. Final commercial mass-manufacturing compliance is the responsibility of the client unless explicitly contracted.
5. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes shall be subject to resolution under the jurisdiction of Tanzanian commercial courts in Dar es Salaam.